Commercial Cleaning FAQ — Dee Why
Thirty-plus straight answers for businesses in Dee Why NSW 2099 and the surrounding Northern Beaches — the questions owners, practice managers, strata committees and facility managers actually ask before hiring a commercial cleaner. This hub is run by Pro Clean Corp, cleaning Sydney businesses since 2015. If your question is not here, call 1300 494 983 and ask a human.
Pricing & Quotes
How much does commercial cleaning cost in Dee Why?
Contract cleaning runs $30-$45 per hour; one-off cleans $40-$50 per hour. A small office on three visits a week typically pays $180-$350 weekly. Full budgets by premises type are on our commercial cleaning cost page.
Do you charge for quotes?
No. A walk-through takes about 15 minutes and the written quote that follows is fixed and valid for 30 days.
Are there travel fees on the Northern Beaches?
No travel fees anywhere in our core catchment — Dee Why, Brookvale, Narraweena, Collaroy, Cromer, Wheeler Heights and North Curl Curl.
Why do quotes vary so much between companies?
Usually scope and legitimacy. Check whether insurance, police checks, chemicals and supervision are included, and whether the scope lists tasks per visit or just says 'general clean'. Cheap quotes tend to be silent on all four.
Is GST included in your rates?
Quotes are itemised ex-GST with the GST line shown, so the total is never a surprise and your bookkeeper gets a clean tax invoice.
Do you offer multi-site pricing?
Yes — strata managers, franchisees and operators with several Northern Beaches sites get portfolio pricing on one consolidated invoice.
Contracts & Scheduling
Do you lock clients into long contracts?
No lock-in contracts. Work runs on a rolling monthly agreement with 30 days notice either way. Contract pricing is held for 12 months.
Can you clean outside our trading hours?
That is our default. Offices are cleaned in the evening, shops and cafes before trade from 4:30am, gyms in their overnight dead window and strata common areas in daytime lulls.
What happens if our regular cleaner is sick?
A trained cover cleaner attends from the same team, briefed from your site's written scope. You are told before the visit, not after something is missed.
Can we change our schedule seasonally?
Yes. Beach-strip businesses often add visits over summer and pull back in winter; we adjust with a week's notice.
Do you work weekends and public holidays?
Weekends yes, at contract rates in most cases. Public holidays are by arrangement with loading disclosed up front.
How do you verify the cleaner actually attended?
GPS-verified sign-in and sign-out per visit, plus a monthly supervisor audit. Attendance reports are available to any client who wants them.
Insurance, Staff & Compliance
Are you insured?
Yes — $20 million public liability plus workers compensation. Certificates of currency are issued with every quote and re-issued annually without being chased.
Are your cleaners police-checked?
Every cleaner passes a national police check before their first shift. Staff on childcare sites also hold Working With Children Checks where required.
Are your cleaners employees or subcontractors?
Directly employed and paid under the Cleaning Services Award. That matters: supply-chain provisions can expose clients when contractors underpay subbies.
What chemicals do you use?
Commercial-grade neutral cleaners for general surfaces and TGA-approved hospital-grade disinfectants for bathrooms, high-touch points and medical or childcare sites. Safety data sheets are supplied for your register.
Can you sign confidentiality or key-holding agreements?
Yes. Keys and alarm codes are held under a documented register, and we sign NDAs for legal, financial and medical clients as a matter of course.
Do you provide SWMS for industrial sites?
Yes — safe work method statements for machine scrubbing, work near racking and elevated dusting are supplied before the first visit on any warehouse or trade site.
Services & Standards
What services do you offer in Dee Why?
Office, retail and cafe, gym, medical and allied health, childcare, strata, warehouse and end-of-lease cleaning, plus carpets, windows and periodic deep cleans bundled on one invoice.
Do you clean medical rooms to accreditation standard?
Yes — colour-coded equipment, correct disinfectant dwell times, signed cleaning logs and product documentation for RACGP-style audits. See our medical cleaning Dee Why page.
Can you handle a 24-hour gym?
Yes, we clean zone by zone in the overnight window so badged-in members always have equipment available. Details are on the gym cleaning page.
Do you do one-off deep cleans?
Yes — catch-up cleans, post-illness decontamination, builder's cleans and pre-inspection blitzes at $40-$50 per hour, fixed-quoted after a walk-through.
What is in an end-of-lease clean?
Everything your make-good clause and the agent's checklist demand: floors, kitchens degreased, bathrooms descaled, walls spot-washed, glass, tracks, vents — photographed on completion, with a free 48-hour return if the agent flags a covered item.
Do you clean carpets and windows too?
Yes. Steam extraction, dry cleaning and internal/external window cleaning are scheduled as periodic tasks inside your contract or booked one-off.
How do you deal with salt air and sand near the beach?
Coastal schedules weight glass, matting and stainless far heavier than inland templates — squeegeed glass every visit, mat extraction, corrosion-point wipe-downs. It is the difference between a clean that lasts one day and four.
Working With Us
Who is behind this site?
This is the Dee Why service hub of Pro Clean Corp, a Sydney commercial cleaning company operating since 2015 from its head office at 77 Garfield Street, Wentworthville — servicing Dee Why 2099 and the Northern Beaches with locally rostered crews.
How fast can you start?
Standard onboarding is under a week: walk-through, written quote, insurance documents, key handover, first clean. Urgent one-off work can often be staged within 24-48 hours.
How do we raise a problem with a clean?
One phone number, one supervisor who owns your site. Issues raised before 10am are typically rectified the same evening at no charge.
Do you use our equipment or bring your own?
We bring machines and chemicals. If your site has preferred equipment or products — common in medical suites — we work to your list and log it in the scope.
Can we start with a trial period?
Yes. Most new Dee Why clients start with a four-week trial at the quoted rate before committing to the rolling agreement. If we are not better than the last crew, walk away.
Which suburbs do you cover from Dee Why?
Dee Why plus Brookvale, Narraweena, Collaroy, Cromer, Wheeler Heights and North Curl Curl — each has its own service page with local detail.
Do you service residential homes?
Our focus is commercial, strata and facility work. Home cleaning is limited to end-of-lease and pre-sale cleans booked through the same number.
Dig deeper
Pricing detail: commercial cleaning cost Dee Why and cleaning rates. Service specifics: office, medical, gym, strata, childcare and end of lease. Real jobs: our Pittwater Road medical suite and Brookvale warehouse case studies.